Privacy policy

Privacy Policy
Last updated: 11/25/2024

This Privacy Policy describes how ensleyreign.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@ensleyreign.com or by mail using the details provided below:

The Heart Mart Co, 2457 Rogue River Hwy, Grants Pass OR 97527, United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.”

Device Information

  • Purpose of Collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
  • Source of Collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a Business Purpose: Shared with our processor Shopify and analytics tools.
  • Personal Information Collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information

  • Purpose of Collection: To provide products or services to you, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and provide marketing communications based on your preferences.
  • Source of Collection: Collected from you during the checkout process.
  • Disclosure for a Business Purpose: Shared with Shopify, payment processors (e.g., PayPal, Stripe), and shipping providers.
  • Personal Information Collected: Name, billing address, shipping address, payment information (including credit card details), email address, and phone number.

Customer Support Information

  • Purpose of Collection: To assist with inquiries, provide customer support, and resolve any issues you may experience.
  • Source of Collection: Collected directly from you when you contact customer service.
  • Disclosure for a Business Purpose: Shared with third-party customer service platforms, if applicable.
  • Personal Information Collected: Contact details and any information provided during communication.

SMS Marketing

By providing your phone number at checkout or on our Site, you agree to receive transactional messages (e.g., order updates) and promotional messages via SMS. These messages may include order confirmations, shipping updates, product promotions, and marketing offers.

  • Consent: By opting in, you confirm that you are the account holder or have permission to sign up for this number.
  • Opt-Out: You may unsubscribe from marketing SMS messages at any time by replying STOP. Transactional messages (e.g., order confirmations) will still be sent as required to fulfill your order.
  • Message Frequency: Varies.
  • Message & Data Rates: Standard rates may apply.

For assistance or questions about SMS, contact us at info@ensleyreign.com.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. Examples include:

  • Shopify: Powers our online store. Learn more: Shopify Privacy Policy.
  • Payment Processors: Facilitate payments and fraud prevention.
  • Shipping Providers: Fulfill and deliver orders.
  • Advertising Partners: Deliver targeted advertising (see "Behavioral Advertising" below).

Behavioral Advertising

We use your Personal Information to deliver targeted advertisements and marketing communications that may interest you.

  • Tools Used: Google Analytics, Facebook Ads, and similar platforms.
  • Opt-Out Links:

For more information, visit the Digital Advertising Alliance.

Using Personal Information

We use your Personal Information to provide our services, including:

  • Offering products for sale.
  • Processing payments.
  • Shipping and fulfilling orders.
  • Providing updates on products, services, and offers.

Lawful Basis (GDPR)

If you are a resident of the EEA, we process your Personal Information under these lawful bases:

  • Your consent.
  • To perform a contract.
  • To comply with legal obligations.
  • For legitimate business interests.

Retention

We retain your Personal Information unless and until you request its deletion.

Cookies

We use cookies to enhance your experience on our Site. Learn more in our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Please review this page periodically.

Complaints

If you have concerns about our privacy practices, contact us at info@ensleyreign.com. If unsatisfied, you may file a complaint with your local data protection authority.